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Tag Archives: usability fail

We’re back to loadshedding again! Everyone knows this, it’s all over the news.

Yet, one company seems to be blissfully dreaming on that scheduling powercuts is a perfectly normal practice. And thus, Eskom doesn’t even warn about the upcoming loadshedding:

This morning at 07:42 I wanted to check if loadshedding is indeed happening and thought going straight to the source would give me the answer.

Instead I’m just presented with “We are currently NOT LOAD SHEDDING.”

Usability Fail: Even though it’s clear loadshedding will start at 9am, at 07:42 Eskom does not warn about this and instead only informs they are “currently NOT LOAD SHEDDING”.

It’s true, Eskom are not loadshedding before 9am. But they know they are going to, so it’d be helpful to get that information in order to plan ahead.

Like the City of Cape Town, who gives really good advice:

Load-shedding active: 17 Oct
​Stage 2 active between 09:00 – 23:00 for Eskom-supplied customers, and Stage 1 for City-supplied customers. Check the schedule for times and areas affected, and be prepared for outages.”

This is the information I need: Loadshedding is active, the time affected, schedules to check and how to prepare. Thanks to City of Cape Town for presenting it all at a glance.

#UsabilityFail versus #GoodPractice

#LoadsheddingAgain

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I often experience difficulties clicking on the right things, be it with a mouse or tapping it. I miss or I click the wrong button or, as in this case:

I highlight all the times instead of sliding down the scroll bar to the correct time.

Creating a calendar event can be tricky when trying to hit the narrow scroll bar to set the right time.

It is easy to blame yourself, because at first it makes you feel so stupid.

But then again: Just look how much white space there is with no function and how tinsy tiny narrow the scroll bar is in comparison.

Why would they not design this easier by simply having a wider scroll bar that is straight forward to hit the first time around?

To me this is a usability fail.

And as you can see in the background: The hyper slim narrow scroll bar is used everywhere.

#UsabilityFail

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Facebook thrives on FOMO, the Fear Of Missing Out, it seems.

It’s a known dark pattern that Facebook sends you pseudo notifications to keep you glued to their platform for longer.

But it appears to be overly active with its AI review of content, too:

So it happens that I’m being warned about my own post on my own FB page as spam.

Not sure how a post about my pet rats being cuddle masters can trigger a spam alert.

But to warn me about my own post I’m publishing myself to my own profile as spam is simply Artificial Intelligence gone awry.

Still, I have to make a case that no, I “don’t think my post should be deleted”.

Guilty until proven innocent seems to be the norm when judged by AI.

#AIFail

#ArtificialIntelligenceFail

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Having recently submitted a new visa application, I was asked if I wanted an SMS alert when the result is back in Cape Town. It only costs R20.

I denied and asked how else I would be notified about my visa outcome. I was told I’d have to log in to check for updates myself.

I wondered why I wouldn’t receive an email, but left it as that.

Turns out, I do receive email updates for my visa application.

Just so cryptic, with ‘CRM Admin’ as sender and more weird CRM code in the subject, plus repetitive with almost identical emails in a short period of time, that my email provider regards it as spam.

Luckily I check my spam folder regularly.

Who would’ve thought that instead of receiving no notifications, I’m now being spammed by too many!

#UsabilityFail

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Encounting an error is not a pleasant experience, but to be confronted with a blank page as a result is worse.

Or, in tech terms: A usability fail.

This site offers no help to get out of this error situation.

It completely interrupts the user flow.

Coming to this page is a dead end, with no links to click and no text to comfort.

Good Practice Tip: Even a 404 error can be fun.

There are great examples how to turn a painful 404 error into a fun experience.

Don’t waste a perfectly good opportunity to connect with your customer.

#Good #Practice #Tip by #YoursTrulyJuly

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For security purposes I often get asked by apps if my account information is still up to date.

Diligently I check and update accordingly.

So I did when I was prompted by Microsoft: I thought adding my phone number could be a good idea.

Wrong!

Microsoft, for whatever reason, takes 30 days (!!!) to update your account info.

Good news? Somebody explain to me why Microsoft takes 30 days to update security info in the first place!
Good news? Somebody explain to me why Microsoft takes 30 days to update security info in the first place!

For 1 month I could not login to my Microsoft account just because of this ridiculous waiting period.

Microsoft locks me out of its services because I have to wait 1 month for my security info to update.

While this might not affect Outlook or Skype, it did hinder my work as I could not download the Microsoft app I wanted.

So watch out when these silly security alerts come along.

Some have serious consequences!

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As a general rule I don’t sign up for newsletters and such to keep my inbox free from clutter.

However, as shown in the screenshot below, I could not proceed with the registration when I unticked the opt-in option.

The error message: “This field is required.”

So I’m forced to keep the opt-in checked, otherwise I cannot register.

Also a way to get subscribers.

Seeing this is accompanied by some copy errors that show why it’s so important to proofread, I guess it’s not surprising how blatantly this usability fail goes against consumer protection.

#UsabilityFail

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