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Category Archives: Good Practice


With the latest SONA hoo-ha I happened to watch the proceedings of the House and got curious to find out about the members of parliament.


So I went to the official Parliament of the Republic of South Africa website and found on their official page on Members of Parliament – none: 

That’s because this dedicated landing page has been left empty assuming users will navigate through the drop-down menu and neglecting that this powerful stand-alone page comes up in Google search results on its own.

Always ensure all your pages have Value Added Content and a menu to navigate to the next interesting page.


#GoodPractice #Tip brought to you by #YoursTrulyJuly

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Sharing a link is easy:

A simple copy and paste of the address bar and you get the url that brought you to the site you want to link to.

However, this is what you might end up with:


For tracking user traffic, links often contain more information than just the basic url.

For best practices you need to clean up that url before sharing it.


It is not always easy to detect the original link amongst all that extra coding info and sometimes workarounds are needed to get the clean permalink.


A common solution is to use a URL Shortener, which can be customised into an easy to remember link.


Don’t just copy and paste mindlessly. Take a look at what you are inserting and if there is a way to edit it for improved usability.





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We live in fantastic times where work-life balance is even a thing.

A relative new concept from the 1970s / 1980s, work-life balance is the state of equilibrium in which demands of personal life, professional life, and family life are equal.


In order to give our private life the attention it deserves, an equally powerful tool like the OPSP can help to keep the focus on what’s important for you personally:


A summary of your own goals: One Page Personal Plan

The One Page Personal Plan provides a clear overview of your short-term to long-term goals.

It gives you a birds eye view to see how your different life goals can fit together.

It also boils down your great expectations to achievable steps.

It can help align your goals with the goals of your life partner, – why not do the exercise of filling in the OPPP together.

The process of setting your life goals alone is a big step in your personal development: Do you know what your goals actually are? Do you know how to get there?


It feels good to have a direction in life, unless of course you like to live dangerously:

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There are many handy business tools out there.

And that’s exactly what’s overwhelming.


With all these different brainstorming, design thinking, copy strategy methods we create a lot of content.

It’s important to keep an overview to stay on track.


At a glance summary: One Page Strategic Plan

The One Page Strategic Plan shows everything you need in a concise outline one one page.

You can print it, hang it up on the wall and grasp what you are doing, why and who you need for that in one glance.

Furthermore, others can see if they’re on board with it.

And even better: The process of working out the 4 Key Decisions of Verne Harnish’s Scaling Up step-by-step formula aligns everyone’s goals, bringing all together in completing the One Page Strategic Plan.


Get cracking at your strategy, so you won’t have to revert back to: 

Our Strategy is to develop a Strategy!


The avast hack check shows you the accounts that have been hacked and had their passwords leaked.


As one of your regular internet safety measures you should update your passwords on a regular basis.


If you need motivation to do this, quickly check if your password was stolen.


Updating all your passwords across all online platforms can be an exhausting task, depending on how active you are in signing up for internet services.


So you know which accounts are the most urgent to start with, check which ones have been hacked:


Avast Hack Check shows the accounts of which hackers have stolen and leaked your password.

It’s a great way to actually remember some of those accounts that have been dormant for years.


Just make sure the new password is indeed secure!




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Tumblr always comes up with some clever copy.


Here Tumblr shows that the two-step verification process doesn’t have to be boring or a dead end:

Tumblr is great in praising their users and adding a strong call to action.

This turns a bureaucratic task into a rewarding experience inviting to enter the next level of loyalty bond.



We’re back to loadshedding again! Everyone knows this, it’s all over the news.

Yet, one company seems to be blissfully dreaming on that scheduling powercuts is a perfectly normal practice. And thus, Eskom doesn’t even warn about the upcoming loadshedding:

This morning at 07:42 I wanted to check if loadshedding is indeed happening and thought going straight to the source would give me the answer.

Instead I’m just presented with “We are currently NOT LOAD SHEDDING.”

Usability Fail: Even though it’s clear loadshedding will start at 9am, at 07:42 Eskom does not warn about this and instead only informs they are “currently NOT LOAD SHEDDING”.

It’s true, Eskom are not loadshedding before 9am. But they know they are going to, so it’d be helpful to get that information in order to plan ahead.

Like the City of Cape Town, who gives really good advice:

Load-shedding active: 17 Oct
​Stage 2 active between 09:00 – 23:00 for Eskom-supplied customers, and Stage 1 for City-supplied customers. Check the schedule for times and areas affected, and be prepared for outages.”

This is the information I need: Loadshedding is active, the time affected, schedules to check and how to prepare. Thanks to City of Cape Town for presenting it all at a glance.

#UsabilityFail versus #GoodPractice


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